TRAINING

INDONESIA CUSTOMER SERVICE SUMMIT 2016

The GlobalL Service Revolution : Challenges In The AEC ERA

SERVICE WITH EMOTIONAL INTELLIGENCE

Pokok bahasan:

• Peran kecerdasan emosi dalam pelayanan pelanggan

• Konsep mengembangkan EI

• Bagaimana menerapkan EI dalam pelayanan

Pembicara: Hermanto Kosasih (Director Prime Consulting, Cert EQ Trainer Pertama di Indonesia dan Penulis Buku Motivasi Build The Best Your Life)

30 Maret 2016, Hotel Menara Peninsula Jakarta

Time : 13.30-15.00

Career Development Workshop - Institut Teknologi Bandung

Sesi I : Sharing Alumni

Sesi II : Motivasi & Perencanaan Karir, Simulasi Interview - Bersama Bapak Ir. Hermanto Kosasih, MBA

28 November 2015

Winning Your Success With Your Desk

Universitas PETRA Surabaya

Speaker : Ir. Hermanto Kosasih, MBA

06 November 2015

Training The Power Of Intelligence

Pembicara : Ir. Hermanto Kosasih, Indonesia 1st Cert. EI Trainer-6 Seconds, USA

Hotel Menara Peninsula Jakarta, 8-9 Juli 2015

Seminar Psychology for Secretary

Fasilitator : Ir. Hermanto Kosasih, Mba

26-27 Maret 2015 - Bidakara Hotel

Public Training

Fasilitator : Ir. Hermanto Kosasih, Mba

7 Februari 2015 - Ruang Belajar 6 Teknik Industri ITB

Training Public Effective Secretary
Fasilitator : Ir. Hermanto Kosasih, MBA
28-29 Januari 2015 - Bidakara Hotel

Training Professional - Generation X Y Z 
Fasilitator : Ir. Hermanto Kosasih, MBA
19 November 2014 - Smartfren Telecom

Talent Mapping berguna untuk mendapat yang maksimal dari individu yang ada di dalam organisasi, sekaligus memaksimalkan kinerja organisasi.

The right person in the right place. 

Training Professional Secretary - Managing Your Stress and Partnering Your Boss 
Fasilitator : Ir. Hermanto Kosasih MBA
25 April 2014 - Aston Hotel Bogor

Training Situational Leadership : The Next Generation 
26-27 April 2014, Sibolangit - Medan
Fasilitator : Ir. Hermanto Kosasih MBA.

Public Training Emotional Intelligence 13 Maret 2014 pukul 09.00-10.30

Fasilitator : Ir. Hermanto Kosasih MBA

Indonesia 1st Cert. Emotional Intelligence Trainer - 6 Seconds, USA

Training Coaching And Counseling Inti Pesan 17-18 Oktober 2013
Coach/Facilitator : Ir. Hermanto Kosasih, Mba
Direktur Prime Consulting, 
Cert. Trainer in Coaching From Roger Gill Corporation,
Corporate Coach University and Situational Leadership II - Ken Blanchart

Service Excellence & Business Communication for Profesional Staff / Academic Assistant 

Fakultas Teknik Mesin dan Dirgantara - ITB Bandung

14 September 2013

Talents Mapping Universitas Mercu Buana Jakarta, 03-05 Oktober 2013

Metoda pengukuran dan Pemetaan bakat berdasarkan kekuatan seseorang

The Power Of Intelligence Hotel Aryaduta Jakarta 18-19 September 2013

IQ hanya menentukan 20% dalam keberhasilan seseorang.
80% ditentukan oleh keterampilan mengelola diri sendiri dan menjalin komunikasi dengan orang lain.

Personal Development

Emotional Intelligence

Time & Life Management

Professional Selling

Peak Performance (Achievement Motivation)

Assertiveness

Motivation Building

Personal Image

Team Building

Communication & Interpersonal Skills

Dealing with Change Effectively  
Finger Print
Talents Mapping

Service Excellence

Managing Service Excellence

Skills for Service Excellence

Telephone Skills & Customer Service

Customer Relationship Management

Complaint Handling

Effective Secretary

Leadership

Coaching & Counseling

Training for Trainer

Effective Presentation

Supervisory Management

Project Management

Seven Management & Planning Tools

Interviewing Techniques

Performance Management

Problem Solving & Decision Making

Business Writing & Presentation Skills

Managerial Skills

Leadership in The Shopfloor

Quality Management

5R – Increasing Office Efficiency

Continuous Improvement Program

Statistical Process Control